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GoPro Customer service...your experiences

  1. #11
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    Thanks for the welcome AJ, and yes i did tell them i wanted 24. I think Gopro are growing at such a rate and now have real financial backing that they are forgetting their customers. No doubt they will get it right but it may take some time.

  2. #12
    Junior Member iceblue's Avatar
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    Lucky for you, I have emails them several times and even as a sponsored rider of GoPro they still don't return my calls or emails even when disusing my contract and issues..

  3. #13
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    So far I am very, very disapointed with the GoPro service center.
    I purchanced two GoPros recently. One died after its second use - one and a half hours of video in one day! The camera is in its waterproof case and is brand new but will not power on. I've tried changing batteries between cameras and that did not help.
    I emailed support twice and other than an automated reply from their customer care system (saying I should expect being contacted within 48 hours) I get nothing in over a week waiting.

  4. #14
    AJ
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    Quote Originally Posted by l8apexing View Post
    So far I am very, very disapointed with the GoPro service center.
    I purchanced two GoPros recently. One died after its second use - one and a half hours of video in one day! The camera is in its waterproof case and is brand new but will not power on. I've tried changing batteries between cameras and that did not help.
    I emailed support twice and other than an automated reply from their customer care system (saying I should expect being contacted within 48 hours) I get nothing in over a week waiting.
    They are a little on the slow side in terms of replying but 1 week is too long. I would call them and ask if they see your inquiry and when you can expect a reply.

    Welcome to the forum. I hope you get everything resolved.
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  5. #15
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    I had a reply, the first line saying

    "I do want to apologize for the delayed responses. We've been getting a lot of emails after the holiday period, and have been trying to reply as quickly as possible, but response times have been much longer than usual. I appreciate your patience."

  6. #16
    AJ
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    I can totally see the response times going down after the holidays. The GoPro camera was probably one of the most popular gifts during the Christmas season.
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  7. #17
    GoPro Fanatic coupe1942's Avatar
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    For a delayed Christmas present, my wife wanted me to get another GoPro camera. I don't need all the bells and jangles of the higher end models, so another HERO 960 would have been just fine by me. The price of them was reduced at Christmas and still holds. Any rate, we went to two different Best Buy stores and neither one had the HERO 960 in stock. Even the other models were skimpy on the shelves at each store. Looks like someone had a good Christmas in sales, judging by that. It was interesting looking about at the stores, as I got to listen in to some of the sales guys making pitches to answer some potential buyer's questions. That was a bit funny, as they didn't really seem overly informed about all that much on the GoPros they were selling. We left without any and I am really trying to decide if I actually need the second GoPro or not. It is about time to replace the old Canon I have and pick up a really thin and light point and shoot or such. Hope they don't drop the 960 model anytime soon.
    A bird is just a bird and a cat is just a cat, but a dog is HUMAN...

  8. #18
    GoPro Fanatic suggett48116's Avatar
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    Quote Originally Posted by coupe1942 View Post
    For a delayed Christmas present, my wife wanted me to get another GoPro camera. I don't need all the bells and jangles of the higher end models, so another HERO 960 would have been just fine by me. The price of them was reduced at Christmas and still holds. Any rate, we went to two different Best Buy stores and neither one had the HERO 960 in stock. Even the other models were skimpy on the shelves at each store. Looks like someone had a good Christmas in sales, judging by that. It was interesting looking about at the stores, as I got to listen in to some of the sales guys making pitches to answer some potential buyer's questions. That was a bit funny, as they didn't really seem overly informed about all that much on the GoPros they were selling. We left without any and I am really trying to decide if I actually need the second GoPro or not. It is about time to replace the old Canon I have and pick up a really thin and light point and shoot or such. Hope they don't drop the 960 model anytime soon.
    I have seen the 960 model at Costco for the last month or so. If you have a Costco around check there because the one around here had them as of last week and a lot of them.

  9. #19
    GoPro Fanatic coupe1942's Avatar
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    They do indeed have a Costco store down here, but I am not a member and I'm waaaay too cheap to buy the membership card just for some camera savings. Thanks for the info though.
    A bird is just a bird and a cat is just a cat, but a dog is HUMAN...

  10. #20
    GoPro Fanatic suggett48116's Avatar
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    Quote Originally Posted by coupe1942 View Post
    They do indeed have a Costco store down here, but I am not a member and I'm waaaay too cheap to buy the membership card just for some camera savings. Thanks for the info though.
    you can always buy the camera then get a refund on the membership. Costco offers a 100% refund at any time on the membership fee. It's a rude way to get a deal but it's just a idea.

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